Housing
Made Tech Autonomy connects your existing housing systems so your teams can build AI-powered workflows that progress work — from repairs and complaints to compliance reporting and voids. Human oversight and your policies remain in control.
Housing professionals set the outcome and the boundaries. Autonomy connects your existing applications, applies approved policies, and progresses the work that otherwise sits between teams and systems.
Explore how it works
Made Tech Autonomy is an agentic AI and automation platform. It lets authorised, non-technical teams design workflows that connect existing housing systems, use AI when appropriate and progress work under defined rules and human oversight.
When a resident reports a repair, check upcoming statutory inspections and other planned visits. Where appropriate, bring work forward and coordinate access, trades and resident updates.
Bring together relevant repairs, contact and case histories. Build a chronology, prepare a Stage 1 or Stage 2 response, and route it to an accountable officer before it is issued and stored.
When a notice to quit is recorded, coordinate inspections, contractors, safety checks and allocations. Track dependencies and escalate blockers rather than waiting for manual handoffs.
Pull approved data from housing, repairs, complaints and tenant feedback systems. Reconcile the figures, flag gaps and prepare a reviewable Tenant Satisfaction Measures return.
Illustrative workflows. Available actions depend on each organisation’s system access, permissions, approved procedures and implementation.
See how Autonomy worksFrom repair visits to compliance deadlines, the application brings service activity and performance into one operational view. The work happens across your existing systems.
AUTONOMOUS HOUSING SERVICES — HAVE A LOOK
75 SECOND FILM / REVISED EDITION DOWNLOAD FILM ↓ WATCH CAPTIONED VERSION
Progress hazard cases, evidence and statutory tasks as the work happens — with clear human decisions.
EXPLORE THE JOURNEYA damp and mould report: received, understood, acted on and governed.
A resident reports damp and mould. The service captures their description, evidence and preferred channel without making them repeat the story.
Property history, known issues and approved procedures are assembled into a picture of the case. Uncertainty and urgency are surfaced.
Within defined permissions, the service prepares an inspection, updates the case and coordinates the next action. It doesn't wait for another handoff.
Safety-sensitive decisions, exceptions and approvals reach the right person with supporting context. Every action remains traceable.
Report received / resident channel linked
BUILT ON MADE TECH AUTONOMY
Knowledge-rich. Context-aware.
Built for bounded action.
Explore the specialist applications already supporting housing teams.
Capture resident feedback. Understand sentiment. Improve the service.
Discover CX FeedbackOPENS THE CX FEEDBACK WEBSITE ↗
SCROLL TO SEE THE TENANT EXPERIENCE COME INTO FOCUS. DRAG TO EXPLORE.
Autonomous Housing Services is Made Tech’s housing-specific approach to governed automation. It uses Made Tech Autonomy to coordinate defined tasks and actions across the systems housing providers already use, with human review where required.
Made Tech Autonomy is the underlying platform for connecting, training, building, running, governing and analysing automations. Autonomous Housing Services applies those capabilities to housing outcomes including compliance, access, repairs, voids and reporting.
It is designed to work with existing housing applications and approved connectors. The integration and access needed depend on the workflow and the systems involved.
Yes. Workflows can include bounded actions, gatekeeper steps and human approvals. Sensitive or exceptional decisions can be held for review before a further action is taken.
Examples include automating housing compliance processes, reducing missed visits and supporting first-time fix, coordinating void properties and increasing capacity by reducing manual tasks and reporting work.
Autonomy Builder lets authorised users assemble workflows with triggers, data lookups, AI reasoning, actions and delivery steps. Governance rules and permissions still apply.
See how Autonomous Housing Services can progress your next housing outcome, within the rules your teams already work to.
Why software must move beyond recording activity to coordinating outcomes.
Case studyExplore a practical example of housing transformation.
ThinkingUnderstand why visits fail and what can improve access.
